Refund and Returns Policy
Welcome to Contemporary And Modern Art (CAMA). We are committed to ensuring your satisfaction with your purchases. This Refund and Returns Policy outlines the terms and conditions for returning items and obtaining refunds for purchases made on our website, www.contemporaryandmodernart.com.
General Return Policy
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and undamaged
- In its original packaging
- Accompanied by the original receipt or proof of purchase
Return Window
You have 30 days from the date of delivery to return your item for a full refund or exchange. Items returned after 30 days will not be eligible for a refund or exchange.
Return Process
Initiating a Return
To initiate a return, please contact our Customer Service team at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to proceed.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Packaging Your Return
Please pack your item securely to ensure it is protected during transit. Include all original packaging materials, accessories, and documentation.
Refunds
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Partial Refunds
Partial refunds may be granted for:
- Items not in their original condition
- Items with missing parts
- Items returned more than 30 days after delivery
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [email protected] with your order number and details of the defect or damage.
Exchange Process
Follow the return process outlined above to return the defective or damaged item. Once received and inspected, we will send you a replacement item.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Custom or personalized items
- Items on sale or clearance
Custom and Personalized Orders
Custom and personalized orders are non-returnable and non-refundable unless they arrive damaged or defective. Please contact us at [email protected] if you receive a damaged or defective custom item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Phone: (123) 456-7890
- Email: [email protected]
- Address: 123 Art Lane, Art City, AC 12345
Thank you for shopping at Contemporary And Modern Art (CAMA). We value your business and are dedicated to providing you with the highest level of customer satisfaction.
